After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved, or run Windows with the service unchecked or the Startup item Disabled.Turning on a single service or startup item and rebooting each time, repeat this process to find the problematic service or application If your problem does not occur while the computer is in a clean boot environment, then you can determine which startup application or service is causing the problem by systematically turning them on or off and restarting the computer. When you restart the computer, it will be in a clean boot environment.On the Startup tab of System Configuration, select ⑫, then select ⑬.On the tab in Task Manager ⑨, for each Enabled startup item, select the app ⑩ and then select ⑪.On the tab of System Configuration ⑦, click ⑧.On the tab of System Configuration ③, check the box ④, select ⑤, then select ⑥.For more detail, please refer to How to perform a clean boot in Windows. This is similar to starting Windows in Safe Mode, but provides you more control over which services and programs run at startup to help you isolate the cause of a problem. If the problem persists, please continue the next troubleshooting.Ī "clean boot" starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. Follow the on-screen instructions to complete the troubleshooting process.Type and search in the Windows search bar ①, then click ②.These may let your computer not go into sleep or hibernate mode, and we recommend you wait to finish or close the app. If the problem persists, please continue the next troubleshooting.Ĭheck if any apps are running or downloading/updating, such as Outlook is downloading mail, games update, Windows Update, Microsoft Store…etc., or antivirus software is scanning. (For desktop products, please refer to How to restore BIOS settings.) Try to reset BIOS to default settings, here you can learn more about How to restore BIOS settings. If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next troubleshooting. How to update drivers via customer support in MyASUS (For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)įor executing Windows update and drivers update, here you can learn more about: How to use EZ Flash to update the BIOS version How to update the BIOS version in Windows system Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version in your PC.Here you can learn more about Modern Standby Introduction. Otherwise, your computer may not go into Modern Standby mode. Note: If your computer supports Modern Standby mode, your external devices have to support the power-saving feature as well. Remove the external devices, such as external monitor, portable hard drives, printers, memory cards, CD/DVDs, dongles, etc.Remove accessories and Update BIOS / Windows packages / drivers to the latest version If the problem persists, please continue to the next troubleshooting. You will be able to choose Hibernate mode. If the hibernate option is not available as default in your computer, click ⑩.Ĭheck the box to Hibernate setting ⑪, then select ⑫.Note: For desktop and AIO PCs, there is no “When I close the lid” option. Check the action of When I press the power button and When I close the lid to meet your requirements ⑨. If you want a scheduled task to wake your computer, you have to change this setting back to Enable. Note: This setting prevents programs from waking your computer.
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